How can we help?

Order Issues

Shipping, Exchanges & Returns

Product & Stock

Partner & Promo

Wholesale & Custom

Crew Program


I RECEIVED A DEFECTIVE PRODUCT, NOW WHAT?

Oh no! Our apologies. We will be sure to fix that for you as soon as possible. Please start by filling out this form:

WHAT IF MY ORDER IS LOST IN THE MAIL?

We will take care of it! If you believe your order has been lost in the mail, please reach out to us by filling out this form:

WHAT IF I AM MISSING AN ITEM FROM MY ORDER?

We want to sort out any issues with your order right away. Please reach out to us by filling out this form:

WHAT IF THE ORDER I RECEIVED HAS AN INCORRECT ITEM?

If you think you have received an incorrect item, please reach out to us by filling out this form:

CAN I CHANGE AN ITEM IN MY ORDER?

Once your order has been placed, we cannot add or edit item(s). If you change your mind about an item, we suggest cancelling your entire order and placing a new one with your desired items. We will not be able to cancel your order 30 minutes after your order is placed.

Please note: All cancellations are final. We cannot guarantee your desired items will be available when you place another order. If you would like to cancel your order, please start by filling out this form:

WHAT IS YOUR CANCELLATION POLICY?

We are sorry that you need to cancel your order. We will not be able to cancel your order 30 minutes after your order is placed. Please note that all cancellations are final and we cannot guarantee that your desired items will be available when you place another order.

If you would like to cancel your order, please fill out the form below.

If we are unable to cancel your order in time, you can still return it! Please see "What is your Return Policy?" for more details.

Tracking shows that my order was delivered, but I can’t find it. What do I do?

If tracking information shows that your order was delivered but you can’t find it, please follow these steps.

1. Confirm that your shipping address was entered correctly

2. See if there was an attempted delivery

3. Check around the delivery location (if in an apartment, check with the front desk/security)

4. Wait 36 additional hours - there are some instances where a carrier shows a package as ‘delivered’ a day or two before it is actually delivered

If you have completed all of these steps and still can’t find your package after 36 hours, please reach out to us here:

What are your shipping options and delivery times?

COUNTRY

SHIPPING METHOD

SHIPPING TIME

United States

Standard

5-10 business days

International

Standard Intl

5-14 business days

FedEx Intl*

2-5 business days

*Select countries only

Please note: Due to Holiday order volumes, your order may take several days to ship.

Shipping costs will be calculated prior to checkout, and will depend on the shipping country and the weight of the order.

Last mile delivery for U.S. standard shipping is completed by USPS.

Please note that our shipping method timelines apply to business days only, and do not include weekends or holidays. During the holidays, shipping times may be extended.

How can I track my order?

You will receive a confirmation email with a tracking number as soon as your order has shipped!

Please note: During the holidays, the shipping time may be extended. If you do not receive a shipping confirmation email within 5 business days of the order date, please let us know by filling out this form:

CAN I UPDATE/CHANGE MY SHIPPING ADDRESS?

Typos happen, we understand. We will do our very best to change your address before your order has shipped. Please note: If your order has already shipped, we are unable to change the address. In most cases, your order will be shipped back to us and we will send you a store credit. Please update your address as soon as possible here:

DOES LYM SHIP INTERNATIONALLY?

Yes! We ship to 212 countries and territories across the world. We also ship to APO/FPO addresses.

DO YOU OFFER EXPEDITED SHIPPING?

We do not offer expedited shipping.

WHAT IS YOUR RETURN POLICY?

Customer satisfaction is very important to us and we are happy to accept returns or sizing exchanges within 30 days of the delivery date if the product is in its original condition. Items purchased in the Love Your Melon Studio are final sale and cannot be returned or exchanged.

To get started on your return or exchange in the United States, please click here. If you are located outside of the United States, please ship your items to the address below to initiate a return:

Love Your Melon
99 N. Pinnacle Drive
Romeoville, IL 60446

We reserve the right to deny any returns if the item does not meet our requirements and we are not responsible for any lost returns.

Returns for any product purchased at a discount, including items purchased during the Black Friday-Cyber Monday sale period, are only eligible for store credit or exchange within 30 days of the delivery date.

DO YOU ACCEPT EXCHANGES?

We only offer direct exchanges for sizing on apparel. All other items can be returned for a Love Your Melon gift card which can be applied toward a future purchase.

To get started on a exchange within the United States, please visit returns.loveyourmelon.com within 30 days of the delivery date. We do not accept international exchanges.

To exchange an item for a store credit:
1) Enter your order number and shipping zip code in desired fields
2) Select the item you would like to exchange
3) Select "Return Item"
4) Choose reason for returning product
5) Select "Store Credit"

To exchange an apparel item for a different size:
1) Enter your order number and shipping zip code in desired fields
2) Select the item you would like to exchange
3) Select "Replace Item"
4) Choose reason for replacing product
5) Select a new size

We are also happy to accept gift exchanges within 30 days of the original delivery date of the order. Please visit returns.loveyourmelon.com and select “Returning or exchanging a gift?” to get started. You will need the original order number and shipping zip code in order to process the exchange for a Love Your Melon gift card that can be applied toward a future purchase. We do not accept international gift exchanges.

I SENT MY ORDER BACK, WHEN WILL I RECEIVE A REFUND?

For U.S. customers, exchanges will be processed when the package is dropped off by the customer and scanned by the shipping carrier. It takes 7-14 business days for returns to be received and refunded after they have been shipped by the customer.

Once we receive an international return, it will be manually processed within 3-5 business days. A refund will be issued to the payment method used on the order. If you have any other questions, please fill out this form:

HOW WILL I KNOW WHEN A PRODUCT BECOMES AVAILABLE AGAIN?

We are unable to guarantee if/when a specific item will be restocked due to the unique manufacturing process behind each product. However, we are constantly adding new colors and styles to our collection.

If you’d like to be notified when a specific item is back in stock, follow these steps:
1) Go to our shop page
2) Choose your desired product
3) Click the "More Details" tab
4) Select "Email Me When Available"
5) Enter your email to receive a restock notification

Please note: If the product is not listed on our website, it is not in stock and will be unavailable until we manufacture more. We will announce if/when the product will be released on our social media channels. Stay tuned!

CAN I WASH MY LOVE YOUR MELON PRODUCTS?

Absolutely! Please find all the washing instructions for each different product on our Product Care page here.

HOW DO I KNOW WHAT SIZE TO ORDER?

Check out the sizing chart under the “More Details” tab of each product.

How can I change my information or unsubscribe from the Monthly Melon Club?

To edit your payment information, change your shipping address, or unsubscribe from the Monthly Melon Club, please follow the below steps.

1) Log into your account on our website (if you do not have an account, please register for one)
2) Once you are logged into your account page, click on “manage subscription”

You will then be able to edit your Monthly Melon Club information or unsubscribe.

WHAT IS THE LOVE YOUR MELON FUND?

The Love Your Melon Fund is powered by The Tides Center to maximize our impact in the lives of children battling cancer. Fifty percent (50%) of profit from the sale of all Love Your Melon products is given to the Love Your Melon Fund to support our nonprofit partners, create therapeutic experiences and fund charitable programming initiatives. We invite you to learn more about each partner by clicking here.

HOW DOES MY ORGANIZATION APPLY TO BE A LOVE YOUR MELON PARTNER?

The Grant Application Process is currently closed. We are not accepting additional partnership requests at this time.

I KNOW A CHILD BATTLING CANCER, CAN I SEND THEM A HAT?

You are about to brighten a child’s day! Find out more about our “Request a Hat” program here.

Please note: We process all requests once a week so they should receive the beanie within 10-15 business days.

DO YOU OFFER GIFT CARDS?

We do! You can purchase an eGift Card here. Gift cards are delivered by email and contain instructions to redeem them at checkout.

DOES LOVE YOUR MELON SPONSOR EVENTS?

We do! Love Your Melon is involved with many pediatric cancer-related events throughout the year. If your event is a good fit, one of our team members will reach out to you after you submit your request in the next 5-7 days. Please submit your event request here:

CAN A STORE I OWN/KNOW CARRY LOVE YOUR MELON?

Yes. If you would like to apply to become a Love Your Melon Wholesaler, visit the Wholesale Portal here.

CAN I CREATE A CUSTOM BRANDED PATCH ON A BEANIE?

Yes! When you choose Love Your Melon, you get more than just a beanie. You get a socially conscious partner, committed to American manufacturing and determined to make a difference in the lives of children battling cancer. This is a high quality product that you can feel good about. Let's bring your project to life. Get all the information by clicking here.

If you have any questions about our custom beanie program, please fill out the form below.

What is the campus crew program?

The Love Your Melon Campus Crew Program is an exclusive Crew made up of students that are determined to improve the lives of children battling cancer. Campus Crew Members are the driving force behind Love Your Melon. In communities across the country, our Crew Members raise awareness for childhood cancer, represent the brand through promotions and sales events and personally engage with our charitable programming initiatives. The Program has grown to include over 13,500 Crew Members nationwide at 840 different educational institutions.

Can I start a crew on my campus?

New Crew Establishment will only be available to Crews who are near a hospital, Ronald McDonald House or support facility that does not currently have a Crew nearby.

If there is a crew on your campus, please get in touch with the Crew directly. If there is not a crew on your campus, you can submit an application to establish a Crew while the application period is open. This takes place every year from August 1st until October 1st.

Please note: Thanks to the overwhelming support and success of our established Crews, limited space is available in our Crew program. Unfortunately, it is very rare that any new Crew submissions will be accepted.


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