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Order Help
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) and offer express payment options through Shop Pay, Apple Pay, and Google Pay.
What are the shipping options?
We offer standard shipping through our partner DHL, which uses USPS for final delivery. You will be sent a tracking number when your order ships.
Note: We are a small family business since we bought back LYM. We are doing everything we can to bring it back stronger than ever. Relaunching a business of this size is hard but we will do our best to make all options available, respond quickly and ship your orders out on time. If something isn’t right, know that we will fix it. For any issues email care@lym.com.
How much does shipping cost?
Shipping is based on location. Put items into your cart and enter your address at checkout to get a shipping quote.
I emailed the Care@lym.com account and DM’d on Social but haven’t heard back. What do I do?
We will get back to everyone, it just may take some time for us to get through all of the requests and order support. Please allow 3-5 business days for us to get back to you. We promise we will make it right and respond to all of your questions.
Note: We are a small family business since we bought back LYM. We are doing everything we can to bring it back stronger than ever. Relaunching a business of this size is hard but we will do our best to make all options available, respond quickly and ship your orders out on time. If something isn’t right, know that we will fix it. For any issues email care@lym.com.
Does LYM ship internationally?
No, at the moment we do not offer international shipping.
Do you offer expedited shipping?
Not at this time. We offer standard shipping through our partner DHL, which uses USPS for final delivery. You will be sent a tracking number when your order ships.
We are expecting large order volume around the time of relaunch and will be doing our best to get everything out quickly. Please allow up to 5-7 business days for your order to be processed and leave our warehouse though we will do all that we can to make it faster!
Note: We are a small family business since we bought back LYM. We are doing everything we can to bring it back stronger than ever. Relaunching a business of this size is hard but we will do our best to make all options available, respond quickly and ship your orders out on time. If something isn’t right, know that we will fix it. For any issues email care@lym.com.
I need to cancel my order.
Please do everything to get your order right. If your order hasn’t been shipped yet, it can be cancelled. Products in your order may not be back in stock when you reorder once cancelled. We are expecting high order volume around the relaunch and products may be sold out. Email care@lym.com right away and we will take care of cancelled orders as high priority requests.
How long does shipping take?
If we are shipping to an address within the United States, orders are usually delivered within 7-10 business days from the time the order was placed. You will receive a confirmation email with a tracking number as soon as the order ships.
Note: During the relaunch, new product launches and the holidays, the shipping time may be extended.
Due to the high volume of orders we receive during those times, it may take up to 5-7 business days for all orders to ship. Once your order has shipped, you will receive a shipping confirmation email. We appreciate your patience as we are a small family business working to bring LYM back stronger than ever but some things will not be perfect.
Do you provide shipping/tracking information?
We will send you a confirmation email with a tracking number once your order ships. That way you can follow your package all the way to your doorstep! If we are shipping to an address within the United States, orders are usually delivered within 7-10 business days from the time the order was placed. Please note: During the holidays and relaunch, the shipping time may be extended.
If you do not receive a confirmation email, please let us know by emailing care@lym.com.
Can I update/change my shipping address?
We will do our best to change your address before your order has shipped. Please note: If your order has already shipped, we are unable to change the address.
Please do your best to make sure all shipping details are correct before placing your order but if there is a mistake send us any changes to your address as soon as possible by emailing care@lym.com and we will do our best to take care of it.
What if my order is delayed?
Due to the high volume of orders we receive during those times, it may take up to 5-7 business days for all orders to ship. Once your order has shipped, you will receive a shipping confirmation email.
We appreciate your patience as we are a small family business working to bring LYM back stronger than ever but some things will not be perfect.
Email us at care@lym.com and we will see what we can do to expedite your order.
What if my order is lost in the mail?
We will take care of lost packages. If you believe your order has been lost in the mail, please reach out to us by emailing care@lym.com.
Due to the high volume of orders we receive during those times, it may take up to 5-7 business days for all orders to ship. Once your order has shipped, you will receive a shipping confirmation email.
Missing items or order, what do I do?
Email care@lym.com and we will take care of it as soon as we can. Please allow 3-5 business days for us to get back to you. We promise we will make it right and respond to all of your questions.
Note: We are a small family business since we bought back LYM. We are doing everything we can to bring it back stronger than ever. Relaunching a business of this size is hard but we will do our best to make all options available, respond quickly and ship your orders out on time. If something isn’t right, we promise to fix it. For any issues email care@lym.com.
What if the order I received has an incorrect item?
If you received an incorrect item and don’t want it, email care@lym.com and we will send you the correct product. If the product you ordered is out of stock, we will replace it with another product or refund you for the cost you paid.
What if the product I ordered oversold?
This may happen, we are a small family business working to bring LYM back but the process of bringing back a company this large and this quick isn’t going to be perfect. If we oversell an item and we don’t have one to send you, we will work on making you a new one if we can. If we can’t make a new product to match what you ordered, we will refund you for the cost of the out of stock item and send you a similar product on us. Email us at care@lym.com if this happens.
Returns and Refunds
Returns and exchanges
We accept returns and exchanges for in stock items up to 14 days after your order has been delivered. Customer is responsible for the shipping cost back to our warehouse. For exchanged products, we will cover the shipping cost for the new products being shipped to you. Email care@lym.com to get started with your order number and the shipping zip code associated with your original order.
Returns and exchanges can be shipped back to our warehouse (Email us at care@lym.com before sending and then send tracking number for your package when it ships):
Geodis
Attn: LYM
1101 West Taylor Road
Romeoville, IL 60446
We reserve the right to deny any returns or exchanges if the item does not meet our requirements and we are not responsible for any lost returns.If your product has a manufacturing defect, email care@lym.com with photos of your product.
How do I initiate a return?
Email care@lym.com then ship the product back yourself to the warehouse.
What if I receive defective products?
If your product has a manufacturing defect, email care@lym.com with photos of your product.
What if I am missing an item entirely from my order?
We will send it as soon as possible, email care@lym.com. If the product is out of stock, we will refund you or exchange the item.
Can I change an item in my order?
Once your order has been placed, we cannot add or edit item(s). If you change your mind about an item, you have to cancel your entire order and place a new one with your desired items.
Note: All cancellations are final. We cannot guarantee the products you want will be available when you reorder. We will do our best to cancel orders before they have shipped. Email us at care@lym.com as soon as possible. Once an order has shipped it can’t be cancelled.
Can I exchange an item?
Exchanges are accepted within 14 days of delivery. The cost to ship items back to our warehouse for exchange is on you and we will cover the cost to ship the new items for your exchange back. Email care@lym.com to get started with an exchange. Send us your order number and the shipping zip code from the original order in your email.
Exchanges can be shipped back to our warehouse (Email us at care@lym.com before sending):
Geodis
Attn: LYM
1101 West Taylor Road
Romeoville, IL 60446
We reserve the right to deny any exchanges if the item does not meet our requirements and we are not responsible for any lost returns or exchanges.
If your product has a manufacturing defect, email care@lym.com with photos of your product.
What is your cancellation policy?
Your order can be cancelled if it has not been processed and shipped. All cancellations are final and we cannot guarantee your desired items will be available when you place another order.
Please note: If your order has already shipped, it cannot be cancelled but it can be returned. Returns must be started within 14 days of delivery by emailing your order number and original shipping zip code to care@lym.com. Customers are responsible for return shipping costs to our warehouse.
If you would like to cancel your order and it hasn’t shipped yet, please email care@lym.com.
If you didn’t find your answer, don’t hesitate to get in touch with our support team.
