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Order Issues
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I RECEIVED A DEFECTIVE PRODUCT, NOW WHAT? WHAT IF MY ORDER IS LOST IN THE MAIL? WHAT IF I AM MISSING AN ITEM FROM MY ORDER? WHAT IF THE ORDER I RECEIVED HAS AN INCORRECT ITEM? CAN I CHANGE AN ITEM IN MY ORDER? WHAT IS YOUR CANCELLATION POLICY? Tracking shows that my order was delivered, but I can’t find it. What do I do? DO YOU OFFER GIFT CARDS?I RECEIVED A DEFECTIVE PRODUCT, NOW WHAT?
Oh no! Our apologies. We will be sure to fix that for you as soon as possible. Please contact [email protected]
WHAT IF MY ORDER IS LOST IN THE MAIL?
We will take care of it! If you believe your order has been lost in the mail, please reach out to us at [email protected].
WHAT IF I AM MISSING AN ITEM FROM MY ORDER?
We want to sort out any issues with your order right away. Please reach out to us at [email protected].
WHAT IF THE ORDER I RECEIVED HAS AN INCORRECT ITEM?
If you think you have received an incorrect item, please reach out to us at [email protected].
CAN I CHANGE AN ITEM IN MY ORDER?
Once your order has been placed, we cannot add or edit item(s). If you change your mind about an item, we suggest cancelling your entire order and placing a new one with your desired items. We will not be able to cancel your order 30 minutes after your order is placed.
Please note: All cancellations are final. We cannot guarantee your desired items will be available when you place another order. If you would like to cancel your order, please start by emailing us at [email protected].
WHAT IS YOUR CANCELLATION POLICY?
We are sorry that you need to cancel your order. We will not be able to cancel your order 30 minutes after your order is placed. Please note that all cancellations are final and we cannot guarantee that your desired items will be available when you place another order.
If you would like to cancel your order, please contact us at [email protected].
If we are unable to cancel your order in time, you can still return it! Please see "What is your Return Policy?" for more details.
Tracking shows that my order was delivered, but I can’t find it. What do I do?
If tracking information shows that your order was delivered but you can’t find it, please follow these steps.
1. Confirm that your shipping address was entered correctly
2. See if there was an attempted delivery
3. Check around the delivery location (if in an apartment, check with the front desk/security)
4. Wait 36 additional hours - there are some instances where a carrier shows a package as ‘delivered’ a day or two before it is actually delivered
If you have completed all of these steps and still can’t find your package after 36 hours, please reach out to us at [email protected].
DO YOU OFFER GIFT CARDS?
We do! You can purchase an eGift Card here. Gift cards are delivered by email and contain instructions to redeem them at checkout.
Shipping, Exchanges & Returns
Related Articles
What are your shipping options and delivery times? How can I track my order? CAN I UPDATE/CHANGE MY SHIPPING ADDRESS? DOES LYM SHIP INTERNATIONALLY? Are Taxes and duties included in my shipping cost? DO YOU OFFER EXPEDITED SHIPPING? WHAT IS YOUR RETURN POLICY? DO YOU ACCEPT EXCHANGES? I SENT MY ORDER BACK, WHEN WILL I RECEIVE A REFUND?What are your shipping options and delivery times?
COUNTRY |
SHIPPING METHOD |
SHIPPING TIME |
|---|---|---|
United States |
Standard |
3-7 Business days |
International |
Standard Intl |
5-14 business days |
FedEx Intl* |
2-5 business days |
*Select countries only
Please note: Due to Holiday order volumes, your order may take several days to ship.
Shipping costs will be calculated prior to checkout, and will depend on the shipping country and the weight of the order.
Last mile delivery for U.S. standard shipping is completed by USPS.
Please note that our shipping method timelines apply to business days only, and do not include weekends or holidays. During the holidays, shipping times may be extended.
How can I track my order?
You will receive a confirmation email with a tracking number as soon as your order has shipped!
Please note: During the holidays, the shipping time may be extended. If you do not receive a shipping confirmation email within 5 business days of the order date, please let us know by contacting us at [email protected].
CAN I UPDATE/CHANGE MY SHIPPING ADDRESS?
Typos happen, we understand. We will do our very best to change your address before your order has shipped. Please note: If your order has already shipped, we are unable to change the address. In most cases, your order will be shipped back to us and we will send you a store credit. Please send us your updated address as soon as possible here: [email protected]
DOES LYM SHIP INTERNATIONALLY?
Yes! We ship to 212 countries and territories across the world. We also ship to APO/FPO addresses.
Are Taxes and duties included in my shipping cost?
Yes! If you are shipping an order internationally, taxes and duties are calculated at checkout and is included within the shipping cost. You would not be required to pay any additional duty or taxes prior to receiving the package.
DO YOU OFFER EXPEDITED SHIPPING?
Yes! We offer expedited shipping options to customers in the United States and Canada. Available expedited options and shipping prices will be shown during checkout. Orders placed by 12pm CT on business days ship the same day.
WHAT IS YOUR RETURN POLICY?
Customer satisfaction is very important to us and we are happy to accept returns or sizing exchanges within 30 days of the delivery date if the product is in its original condition.
To get started on your return or exchange in the United States, please click here. If you are located outside of the United States, please ship your items to the address below to initiate a return:
Love Your Melon
1101 W Taylor Rd
Romeoville, IL 60446
We reserve the right to deny any returns if the item does not meet our requirements and we are not responsible for any lost returns.
Returns for any product purchased at a discount, including items purchased during the Cyber Monday sale period or BOGO Face Mask sale period are final sale.
DO YOU ACCEPT EXCHANGES?
We only offer direct exchanges for sizing on apparel. All other items can be returned for a Love Your Melon gift card which can be applied toward a future purchase.
To get started on a exchange within the United States, please visit returns.loveyourmelon.com within 30 days of the delivery date. We do not accept international exchanges.
To exchange an item for a store credit:
1) Enter your order number and shipping zip code in desired fields
2) Select the item you would like to exchange
3) Select "Return Item"
4) Choose reason for returning product
5) Select "Store Credit"
To exchange an apparel item for a different size:
1) Enter your order number and shipping zip code in desired fields
2) Select the item you would like to exchange
3) Select "Replace Item"
4) Choose reason for replacing product
5) Select a new size
We are also happy to accept gift exchanges within 30 days of the original delivery date of the order. Please visit returns.loveyourmelon.com and select “Returning or exchanging a gift?” to get started. You will need the original order number and shipping zip code in order to process the exchange for a Love Your Melon gift card that can be applied toward a future purchase. We do not accept international gift exchanges.
I SENT MY ORDER BACK, WHEN WILL I RECEIVE A REFUND?
For U.S. customers, exchanges will be processed when the package is dropped off by the customer and scanned by the shipping carrier. It takes 7-14 business days for returns to be received and refunded after they have been shipped by the customer.
Once we receive an international return, it will be manually processed within 3-5 business days. A refund will be issued to the payment method used on the order. If you have any other questions, please us at [email protected].
Product & Stock
Related Articles
HOW WILL I KNOW WHEN A PRODUCT BECOMES AVAILABLE AGAIN? CAN I WASH MY LOVE YOUR MELON PRODUCTS? HOW DO I KNOW WHAT SIZE TO ORDER? UPF DETAILSHOW WILL I KNOW WHEN A PRODUCT BECOMES AVAILABLE AGAIN?
We are unable to guarantee if/when a specific item will be restocked due to the unique manufacturing process behind each product. However, we are constantly adding new colors and styles to our collection.
If you’d like to be notified when a specific item is back in stock, follow these steps:
1) Go to our shop page
2) Choose your desired product
3) Click the "More Details" tab
4) Select "Email Me When Available"
5) Enter your email to receive a restock notification
Please note: If the product is not listed on our website, it is not in stock and will be unavailable until we manufacture more. We will announce if/when the product will be released on our social media channels. Stay tuned!
CAN I WASH MY LOVE YOUR MELON PRODUCTS?
Absolutely! Please find all the washing instructions for each different product on our Product Care page here.
HOW DO I KNOW WHAT SIZE TO ORDER?
Check out the sizing chart below:
UPF DETAILS
Partner & Promo
Related Articles
HOW DOES MY ORGANIZATION APPLY TO BE A LOVE YOUR MELON PARTNER? I KNOW A CHILD BATTLING CANCER, CAN I SEND THEM A HAT?HOW DOES MY ORGANIZATION APPLY TO BE A LOVE YOUR MELON PARTNER?
Love Your Melon awards funding to non-profit organizations leading the fight against pediatric cancer at the end of each year. Our priority funding areas include research, therapeutic experiences, and family support. We are not accepting new gift applications at this time. Please check back here or on our giving page for program updates and a link to our application portal in late 2023. To learn about the non-profit organizations we are supporting in the current year, please visit here.
I KNOW A CHILD BATTLING CANCER, CAN I SEND THEM A HAT?
You are about to brighten a child’s day! Find out more about our “Request a Hat” program here.
Please note: We process all requests once a week so they should receive the beanie within 10-15 business days.
Wholesale & Custom
Related Articles
CAN A STORE I OWN/KNOW CARRY LOVE YOUR MELON? CAN I CREATE A CUSTOM BRANDED PATCH ON A BEANIE?CAN A STORE I OWN/KNOW CARRY LOVE YOUR MELON?
Yes. If you would like to apply to become a Love Your Melon Wholesaler, visit the Wholesale Portal here.
CAN I CREATE A CUSTOM BRANDED PATCH ON A BEANIE?
Yes! When you choose Love Your Melon, you get more than just a beanie. You get a socially conscious partner, committed to American manufacturing and determined to make a difference in the lives of children battling cancer. This is a high quality product that you can feel good about. Let's bring your project to life. Get all the information by clicking here.
If you have any questions about our custom beanie program, please contact us at [email protected].
What is the campus crew program?
The Love Your Melon Campus Crew Program was an exclusive Crew made up of college students determined to improve the lives of children battling cancer. The Campus Crew Program ran for 6 years between the years of 2014 and 2020 and included over 30,000 Crew Members nationwide at 840 different educational institutions.
Why did the Campus Crew Program end?
With the ongoing pandemic, college and university campuses are being shut down indefinitely and hospitals and care facilities we work with are not allowing outside visitors. Due to the uncertainty of these times, Love Your Melon closed the Campus Crew Program on June 15th, 2020. If there is an opportunity in the future to host in-person events again in the future, we will build a new program for college students and others to take part in.
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